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Online business and accessibility best practices

I try to reflect on practical best practices to make an online business more accessible. Most of advice is very tactical and some is a bit strategical. Hope at least some of it can improve the accessibility of your business.

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14% of customers will probably go away if site is inaccessible for them

Found an interesting study that should encourage business owners to do something about poor accessibility of their websites and mobile apps. Hopefully somebody will think about how much people their business is potentially missing.

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Some thoughts on how I think Web Accessibility Directive can be improved

I am honored to be a part of a group of experts that will provide some feedback to European Union on accessibility and Web Accessibility Directive. This post is a summary of my ideas that will be in the article with some additional thoughts and context.

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Accessibility statements are sometimes untrue

I stumbled upon a lot of websites that had untrue accessibility statements. It’s quite easy to know when they are not being honest actually. Some goes even so far to claim they are compliant and conform to WCAG 2.1 on AAA level while their autoplaying hero video with no controls is screaming “lies” to me.

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Look for accessibility statements before using third party tools

Website owners are responsible for use of third party widgets, plugins and more. Before using them they should check if they conform to WCAG, otherwise their site will not conform either. Checking for accessibility statement of the third party may reveal huge problems with their product’s future.