Online shopping must be more accessible and it must happen now. Pandemics, quarantines and isolation are for sure one of the strongest reasons, but if you are a shop owner in the EU you should also consider the legal part of it. There are for sure also returns of investment, but please do the right thing and stop discriminating people with disabilities!
If you own an online shop I really suggest that you make it as accessible as possible. European Accessibility Act will require it from you, but let’s rather think about getting more customers, non-discrimination of people with disabilities and better search engine optimization as the main drivers for making eCommerce accessible.