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Norwegian municipality almost got fined for using inaccessible e-learning mobile app

Municipality avoided paying fines after vendor of e-learning app fixed issues with 4 success criteria out of 6 tested (all A level). I found some interesting facts that seem to reveal procurement and especially awareness problems and I also offer some potential solutions.

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Should you invest in accessibility certificate for your webpage or mobile app?

I was asked if I can issue “WCAG certificate” for a website, so I decided to investigate what would that actually mean as we all know that sites and mobile apps are constantly evolving and changing and even if they conform to WCAG they may not the following day. What would then mean to issue a WCAG certified certificate and still be ethical and the right thing to do?

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What would I like to get from Accessibility-as-a-Service?

What would I want from my Accessibility-as-a-Service provider? What would be the ideal here when we know that automatic testing is absolutely not enough? We must also get people as a part of the service – accessibility specialists and people with disabilities. And when done from start to end it is way more efficient compared to only using it at the end.

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How to know that a website or app is really accessible?

To claim that our product is accessible needs more than just WCAG audit that did not discover any fails. Real users, people with disabilities are the only one that can really reflect on the accessibility of our products. That’s why we should include them in all reasonable parts of our production processes. Otherwise we may think we deliver accessibility but the truth can be opposite.